Effective Date: May 15 2025
At **Lalibela Expeditions Tours** (“we”, “our”, “us”), your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and travel services. By accessing our website or booking our services, you agree to the practices described in this policy.
1. Information We Collect
Personal Identification Information:
We may collect the information you provide when you register on our website, book travel services, or contact us. This includes your name, email address, postal address, phone number, and any other contact information.
Travel and Booking Information:
When you use our services, we collect details such as travel preferences, itinerary details, booking history, and transaction data needed to process your reservations.
Usage Data
We automatically collect technical data, such as your IP address, browser type, device information, and pages visited on our website. This data is captured through cookies and similar tracking technologies to help us improve our user experience.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Provision: To process your bookings, manage travel arrangements, and provide customer support.
- Communication: To send booking confirmations, travel updates, newsletters, and promotional materials (only if you have opted in).
- Website Improvement: To analyze website traffic and usage patterns so that we can enhance our services.
- Legal Compliance: To fulfill legal obligations, safeguard our rights, and protect against fraud or other security issues.
3. Disclosure of Your Information
Your personal data may be shared with third parties in the following circumstances:
- Service Providers: We share information with our trusted partners (e.g., airlines, hotels, and transportation providers) to deliver our travel services.
- Payment Processors: Third-party payment gateways may receive your payment details solely for processing transactions.
- Legal Compliance: We may disclose your information if required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your data may be transferred to the new entity provided similar privacy protections are maintained.
We require our third parties to adhere to strict data protection standards to ensure your personal information remains secure.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Enhance your browsing experience.
- Analyze site usage and improve performance.
- Deliver personalized content and advertising.
You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your experience on our website.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your data, no method of transmission over the internet is completely secure.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Once the data is no longer needed, we will securely dispose of it in accordance with applicable laws.
7. Your Rights
Depending on your jurisdiction, you may have certain rights with respect to your personal data, which may include:
- Access: Requesting a copy of the personal data we hold about you.
- Correction: Requesting corrections to any inaccurate or incomplete information.
- Deletion: Requesting the deletion of your personal information under certain circumstances.
- Objection: Objecting to specific data processing activities.
To exercise these rights, please contact us using the details provided in Section 11. We will respond to your inquiry in accordance with applicable laws.
8. International Data Transfers
If applicable, your information may be stored, processed, or transferred outside of Ethiopia. In such cases, we ensure that appropriate safeguards are in place to maintain the security and confidentiality of your data.
9. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18. Should we inadvertently collect such information, we will take steps to delete it as soon as possible.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:
Lalibela Expeditions Tours
Blardases Condominium.
Block 12 B -112
Addis Ababa, Ethiopia.
+251 98 021 21 31
info@lalibelaexpeditions.com
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described above.
